K-5 Sensor Stains

January 26, 2011 

PENTAX Imaging Systems Division



To PENTAX K-5 Digital SLR Camera Users

We would like to express our heartfelt appreciation for your patronage of PENTAX products.

We deeply regret that the first shipment of our PENTAX K-5 digital SLR camera included some products with a stained image sensor — a problem which we believe was caused during manufacturing — causing them to occasionally produce images with spots which look something like water drops, and which users cannot remove with ordinary cleaning methods.

We sincerely apologize for any trouble and inconvenience this problem may have caused. We also promise to do all we can to achieve the highest level of quality control in the future, and eliminate any worries our customers might have about our products. We sincerely appreciate your kind understanding and cooperation regarding this issue.

Please Note: All users of these defective products will receive free repair at our service center. To request a free UPS shipping label to use when sending your camera into our shop, please call our Customer Service Department at 1 800 877-0155 (for customers in the U.S. only).

Problem:   Spots looking something like water drops may appear on recorded images under certain conditions.

                                                          Entire image

         Enlarged image showing sensor spots



Did this article answer your question? 

 |  No
Tags for this article: